We offer a standard 30-day return period. The Relvya PawGuard™ Dog Car Hammock and Relvya ChillNest™ Cooling Pad are covered by our extended 90-Day Return Guarantee. Return eligibility requirements and full details are available in our Refund Policy.

We accept the secure payment methods displayed at checkout. Available payment options may vary depending on your location and device.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Yes, we ship to many countries worldwide. Free standard shipping is available on all eligible orders.

Orders are typically processed within 1–2 business days. After dispatch, estimated delivery is 1–7 business days. Delivery times may vary slightly due to location, customs processing, local postal services, or unexpected carrier delays.

Yes! We offer free standard shipping on all eligible orders, with no minimum purchase required.

Yes. Once your order has shipped, you'll receive tracking information by email. You can also use our Track Your Order page to follow your shipment.

Sizing information is provided on applicable product pages. If you're unsure which size to choose, please contact us before placing your order and we'll be happy to help.